Shipping policy
Shipping Policy
Shipping Policy
Thank you for shopping with Gentle Haven.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Estimated Delivery Times
Estimated delivery times vary depending on:
- Destination.
- Shipping method.
- Product availability.
- Carrier.
- Customs processing where applicable.
Estimated shipping and delivery information may be shown during checkout.
Delivery estimates are not guaranteed.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation email containing tracking details.
Please allow some time for tracking information to update after the carrier receives the package.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping address, please contact us immediately at:
Once an order has entered the shipping process, we may not be able to change the delivery address.
Shipping Delays
Delivery delays may occasionally occur due to:
- Carrier disruptions.
- Severe weather.
- Holidays.
- Customs inspections.
- High shipping volume.
- Other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us and we will assist you where possible.
International Orders
International orders may be subject to customs duties, taxes, VAT, or import fees imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for applicable customs duties, taxes, and import charges.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost in transit, please contact us at:
Please include your order number and relevant details.
Contact Us
Gentle Haven
Email: support@gentle-haven.store
Phone: +1 575-331-9871
Website: gentle-haven.store