Refund policy
Return & Refund Policy
Return & Refund Policy
At Gentle Haven, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition that you received it.
- Be unused and in its original packaging.
- Include proof of purchase or order information.
To start a return, please contact us at:
Returns sent without first contacting us may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, please contact us as soon as possible at support@gentle-haven.store.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the item and packaging.
We will review your request and provide an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized products.
- Gift cards.
- Final-sale items.
- Items that have been used, altered, or damaged after delivery.
If you are unsure whether your item qualifies for a return, please contact us before returning it.
Return Shipping
Unless the product is defective, damaged, or incorrect due to our error, customers are generally responsible for return shipping costs.
Please contact us before returning an item for return instructions.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to complete the refund.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part.
Contact Us
Gentle Haven
Email: support@gentle-haven.store
Phone: +1 575-331-9871
Website: gentle-haven.store